Service Level Agreement
x10VPS Guarantees a 99.9% network uptime measured on a monthly basis, starting from the first day and ending on the last day of the calendar month. Terms and conditions apply and are outlined below.
Credit Chart
99.9% to 100% Uptime - 0% Credit
99.1% to 99.8% Uptime - 10% Credit
98% to 99% Uptime - 25% Credit
95% to 97.9% Uptime - 50% Credit
0 to 94.9% Uptime - 100% Credit
SLA Terms & Conditions
* The maximum amount to be reimbursed may not exceed the total paid in a one month period.
* Scheduled maintenance windows are not eligible for an SLA credit.
* SLA credit is applied to the user account for future purchases and is not transferrable or exchangeable.
* Downtimes due to hardware failure or things outside of x10Hosting's control are not eligible for an SLA credit.
* SLA credit may not be claimed by individuals who are not currently in good standing with payments.
* All SLA claims must be made within 7 days of the event causing the request.
* All SLA claims must be submitted via the official support helpdesk.
* SLA credit may take up to 5 business days to be applied to an account giving us time to properly investigate the issue and confirm the claim.
